Our quality policy is to provide continually improving services to customers and business partners through well defined and effective processes.
We strive to create seamless integration, coordination and transparency within the organization.
Our endeavor is to have an integrated team of dedicated professionals striving to take the company to very top through Quality management.
A partnership with RSB Technologies means that the quality of your outsourced information is assured. All our facilities are monitored by quality assurance engineers. QA records are maintained and routinely reviewed to assure optimum performance and reliability of all systems and procedures.
Procedures and the ongoing development of efficient processes designed to eliminate error are part of our normal routine. Strict adherence to these procedures is a requirement at RSB. Measurement of error rates and productivity numbers are maintained through periodic assessment and appraisals.
We utilize the Six Sigma metric, methodology, and philosophy.
Six Sigma is a rigorous and disciplined methodology that uses data and statistical analysis to measure and improve a company's operational performance by identifying and eliminating "defects" in manufacturing and service-related processes.
RSB is working towards the highest level of maturity along the widely established Capability Maturity Model (CMM) developed by the Software Engineering Institute at Carnegie Mellon University. This allows for the continuing evolution of software development methods.
RSB recognizes the need to keep our human resources at peak value. Continuing education is provided for our employees.
Communication and continuity are paramount to success in this business. Customer feedback is taken very seriously at RSB.